Shipping policy

Last updated: 29 September 2026

Where your order ships from

York Fashion operates as a dropshipping store. Your order is shipped directly to you by our fulfilment partner from their warehouse in Ningbo, China. Because of this, delivery takes longer than from a local warehouse; we would rather be upfront about that so you can order with realistic expectations.

Where we deliver

We deliver to the United Kingdom, the United States and Canada only.

Delivery time (all three countries)

Orders are processed and shipped within 1 to 3 business days (Monday to Friday). The order cut-off time is 17:00 (CET); orders placed after this time are processed the next business day. Transit then takes 8 to 10 business days. You therefore receive your order at the latest within 13 business days of placing it, in the United Kingdom, the United States and Canada alike. Business days exclude weekends and public holidays. If we have not delivered within that time, contact us: you can cancel and receive a full refund, or wait for your order if you prefer.

The checkout price is the final price

The price shown at checkout is the total price you pay, including all taxes and delivery. You will never be asked to pay import VAT, customs duty, import taxes or a courier handling fee when your parcel is delivered, in any of the three countries. If a carrier charges you anyway, contact us at support@york-fashion.com and we will reimburse the charge in full. If an order comes back to us because you refused such a charge, we refund you in full, including the outbound delivery charge.

Tracking

You receive a tracking number by email once your order ships, which you can use on our tracking page with your tracking number or order number. If your tracking has not updated for more than 7 days, email support@york-fashion.com and we will investigate with the carrier.

Damaged or missing parcels

If your parcel arrives damaged, photograph the packaging and the item and email support@york-fashion.com. We will arrange a replacement or full refund at no cost to you; you never pay to return damaged goods. If tracking shows your parcel as delivered but you have not received it, contact us and we will open a carrier investigation. If your parcel is lost in transit, we will resend your order or refund you in full.

Contact

Email: support@york-fashion.com | Phone: +44 20 4634 0683
Customer service: Monday to Friday, 9:00-21:00 (CET)
Trader: AB Com BV, trading as York Fashion. Company number: 1020012804 (Belgium). VAT: BE1020012804.
Company address: Rue Picard 7, Box 100, 1000 Brussels, Belgium
Fulfilment warehouse: Wang Maoqin, Lane 1177, Jianlan Road, Meixu Street, Yinzhou District, 315100 Ningbo, Zhejiang, China