FAQ

Frequently Asked Questions

Where does my order ship from?

York Fashion is operated by AB Com BV, based in Brussels, Belgium. Your order is shipped directly to you by our fulfilment partner from their warehouse in Ningbo, China. This is how we keep our prices low, and it is why delivery takes a little longer than from a local warehouse.

How long does delivery take?

Orders are processed within 1 to 3 business days and transit takes 8 to 10 business days, so you receive your order at the latest within 13 business days. You will receive a tracking number by email as soon as your order ships.

What are your delivery costs?

Delivery is included in the price of every order. The price you see at checkout is the total price you pay: you will not be charged any import VAT, customs duty or handling fee on delivery. If a carrier ever does ask you to pay a charge, contact us and we will reimburse it in full.

Do you ship internationally?

We deliver to the United Kingdom, the United States and Canada only.

What is your return policy?

You may withdraw from your purchase without giving a reason. You have 14 days to tell us, starting on the day after you receive your order, and we voluntarily extend this to 30 days. From the day you tell us, you have a second period of 14 days to send the item back; dispatching it within that period is enough. You do not need our approval: tell us by email, by phone, with our model withdrawal form or with any other clear statement. Each of these channels is optional.

Please note: returns are sent to our fulfilment partner's warehouse in China. Return shipping for a change of mind is at your cost, estimated at approximately £18 to £26 from the United Kingdom, US$20 to US$35 from the United States and CA$30 to CA$45 from Canada, depending on carrier and weight. If your item arrives damaged, defective or incorrect, we cover all costs instead: contact us with a photo and we will fix it at our expense.

How fast is my refund?

We refund within 14 days of your cancellation at the latest, including standard outbound delivery costs, to your original payment method. We may wait until we have received the item back or you have provided proof of postage. Depending on your bank, it can take a further 3 to 5 business days to appear on your statement.

How can I track my order?

Once your order ships you receive an email with a tracking number, which you can use on our tracking page. If your tracking has not updated for more than 7 days, email us and we will investigate with the carrier.

What if my item is faulty?

Everything you buy is covered by the legal guarantee that applies under the consumer law of your country of residence. If a product is defective or not what you ordered, you are entitled to a replacement, repair or refund at our expense, including return shipping. Email us with your order number and photos and we will sort it out.

What if my parcel is lost or arrives damaged?

If your parcel is lost in transit, we will resend your order or refund you in full. If it arrives damaged, photograph the packaging and the item and contact us; you never pay to return damaged goods.

What payment methods do you accept?

Visa, Mastercard and American Express. These are shown at checkout, the charge appears on your statement with the prefix WHOP_, and nothing is ever added to your order without your express consent.

Who are you?

York Fashion is a trading name of AB Com BV, Rue Picard 7, Box 100, 1000 Brussels, Belgium. Company number 1020012804, VAT BE1020012804. Reach us at support@york-fashion.com or +44 20 4634 0683, Monday to Friday 9:00-21:00 (CET).