Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, you just need to contact our customer service at support@york-fashion.com to start your returns process. You'll need to send your order number which you received in an email or paper invoice directly from us.
If your return is accepted, we'll send you our returns address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Customers are responsible for shipping & customs costs for returns due to change of mind or exchange.
Eligibility for Returns:
To be eligible for a return, products must be returned unworn, unwashed, in their original condition and with all tags and liners attached. Any signs of use, wear, or damage may result in the return being rejected.
Return Shipping & Restocking Fee Policy
Return Shipping
All approved returns must be shipped to our central warehouse in Asia.
Customers are responsible for:
- Return shipping costs
- Choosing a shipping carrier that supports customs clearance & gives a tracking code
- Any applicable customs duties, taxes, and handling fees
- Providing accurate customs documentation
Please note that York Fashion is not responsible for return shipments that are delayed, rejected, or lost due to customs issues, unpaid fees, or incorrect shipping methods.
Restocking Fee
A 15% restocking fee applies to all approved returns. This fee helps cover inspection, processing, and inventory handling costs.
The restocking fee also applies to:
- Unopened packages
- Refused deliveries
- Unclaimed parcels that are automatically returned to us
Exceptions
The restocking fee may be waived if the item arrives damaged or defective. All exception requests are reviewed on a case-by-case basis.
Order Cancellations
Orders may be cancelled within 15 minutes of purchase.
Once processing has begun, cancellation requests are no longer guaranteed and may be refused depending on the status of the order.
After delivery, a return may be requested in accordance with this policy.
Refunds
Once we've received your return package, we will process the inspection within 2-4 business days and send you a full refund within that time frame. Once the refund has been processed, you should receive the money back into your account and statement within 3-5 business days (depending on your bank, credit card, or payment processor).
Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at support@york-fashion.com
Contact information
Email: support@york-fashion.com
Phone: +44 20 4634 0683
Customer Service hours:
Monday to Friday: 9am - 9pm
Saturday and Sunday: Closed
Company name: York Fashion
Company Address: Rue Picard 7, Box 100, 1000 Brussels, Belgium
Warehouse Address: Lane 1177, Jianlan Road, Meixu Street, Yinzhou District, 315100 Ningbo, Zhejiang, China